Last updated on February 16, 2024

Who is going to help me..?“I have a cyber security problem.. My email is hacked..or one of my photo is edited and used for pornography or published on facebook… To whom should I tell this?”

Have you ever faced such an incident? Or have had this happen to one of your friend or someone known?

If someone asks such a question from you, do you know what the correct answer?

Anyway, do not worry! We are there to support you. Hithawathi is a help desk for the victims and casualties of technology / internet related activities.

You may first contact us if you encounter with any cyber related issue, that you do not know what to do. We can guide you to follow the correct path / take necessary actions. This service is free and confidential.

Other than that there are three main national level institutes which act against cyber frauds. Below is a brief description of each of them.

    1. Computer Crime Investigation Division (CCID) of Criminal Investigation Department (CID) – Sri Lanka Police

Cyber-criminal complaints that are clearly mentioned with relevant evidence (correct links, screenshots, etc.) can be handed over to the CID, or sent to “The Director, Criminal Investigation Department, Colombo 01” by registered post. Additionally, you have the option of emailing the same via dir.ccid@police.gov.lk
Tel: 011 238 1045

    1. Sri Lanka Computer Emergency Readiness Team | Coordination Centre (Sri Lanka CERT|CC)

Sri Lanka CERT|CC is one of the main institutes which provide cyber security emergency responses. It also supports the Sri Lanka Police to resolve the complaints you made regarding cyber security.To protect Information Technology users in the Public and Private Sector Organizations and the General Public by providing up-to-date information on potential threats and vulnerabilities and by undertaking computer emergency response handling services. Here are the contact details:
Place a complaint here: www.slcert.gov.lk/report_incident.php
Room 4-112, BMICH, Bauddhaloka Mawatha, Colombo 07, Sri Lanka.
Tel: 101 ,+94 11 269 1692
Fax: +94 11 269 1064
E-Mail: slcert@cert.gov.lk

    1. TechCERT

TechCERT is a division of LK Domain Registry and has its origins in a pioneering project of the LK Domain Registry with academic partners to provide computer emergency response services to the public and private sector institutions in Sri Lanka. TechCERT has collaborative partnerships with several national and global information security organisations that provide latest data on computer and network security threats and vulnerabilities.
Address : TechCERT, 1st Floor, Bernards Business Park, 106, Dutugemunu Street, Kohuwala
Hot-line : +94114219125, 0114-462562 (hotline)
Fax: +94112650805
Email: info@techcert.lk
Web: www.techcert.lk